Terms and Conditions
1.This CHAGEE 11.11 ‘SINGLE CUP, DOUBLE 11, TRIPLE SURPRISES’ TEAR & WIN CAMPAIGN (“Campaign”) shall be governed by the Terms & Conditions stated herein.
2. This Campaign is managed by CHAGEE (M) Sdn. Bhd. (“CHAGEE Malaysia”). Customers who purchase the Big Big Cup (700ml) of the Fresh Milk Tea Series only (“Eligible Customers”) (while stocks last) are available to participate in the Campaign.
3. This Campaign is valid for 11th November 2022 only (“Campaign Period”).
4. CHAGEE Malaysia reserves the right to change or extend the Campaign Period or Terms & Conditions in its absolute discretion deem fit.
5. The types of Campaign vouchers are included below:-
6. CHAGEE Malaysia reserves the right to withdraw, cancel, suspend, extend or terminate this Campaign earlier in whole or in part.
7. By participating in this Campaign, Customers agree to be bound by the Terms and Conditions herein. CHAGEE Malaysia reserves the right to modify any of the Terms and Conditions herein. The Terms and Conditions together with any changes to the Terms and Conditions will be posted on the official website of CHAGEE at https://chagee.com.my/chagee-11-11-single-cup-double-11-triple-surprises-tear-win-campaign/ .
8. By participating in this Campaign, the Eligible Customer agrees and consent to allow his or her personal data being collected, processed and used by CHAGEE Malaysia. All photographs, personal information and names submitted in this Campaign shall be the property of CHAGEE Malaysia.
9. CHAGEE Malaysia shall not be liable for any claim by Eligible Customer or third-party claims or losses of any nature, including but not limited to, loss of profits, punitive, indirect, special, incidental, or consequential damages or for other damages and any related claims of any nature, including direct, indirect, third party, consequential or other damages resulting from or in connection with this Campaign.
10. By participating in this Campaign, Eligible Customer has agreed to allow CHAGEE Malaysia, at its absolute discretion, to use Eligible Customer’s name, photographs, voice or video recordings and entries for publicity, advertising, trade or Campaign purposes in any media, without first obtaining any further consent nor making any payment whatsoever to the Eligible Customer.
11. CHAGEE Malaysia shall be entitled to take any form of action against a user who abuses the Campaign, including but is not limited to, any suspicious activities, or any attempts to circumvent the Terms and Conditions herein.
12. This Terms and Conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with the campaign shall be referred to the exclusive jurisdiction of Malaysian Courts.https://chagee.com.my/chagee-11-11-single-cup-double-11-triple-surprises-tear-win-campaign/
B. Lucky Draw
1.This CHAGEE 5TH ANNIVERSARY Lucky Draw (“Event”) shall be governed by the Terms & Conditions stated herein.
2. This Event is managed by CHAGEE (M) Sdn. Bhd. (“CHAGEE Malaysia”) and is open to customers who received a CHAGEE love shape lucky draw number (“Participant”) from the CHAGEE 11.11 ‘SINGLE CUP, DOUBLE 11, TRIPLE SURPRISES’ Tear & Win campaign on 11th November 2022.
3. Participants must be a Malaysia citizen with a valid Malaysia Identification Card (“NRIC”).
4. Every Participant will be required to submit the necessary details below at https://chagee5thanniversaryluckydraw.thebluelobby.com/submit to register as a successful contestant for the Event latest by 16th November 2022, 6:00PM (Malaysian Time Zone (GMT+8)) and stand a chance to win ONE (1) of the grand prizes (“Winner”).
a. Full name as per IC
c. Contact number
d. Email address
e. CHAGEE Outlet
f. Total Quantity of Love Shape Lucky Draw voucher
g. CHAGEE love shape lucky draw number and photo of the voucher
5. Each CHAGEE Love Shape Lucky Draw Number (“Voucher”) is indicated with a unique and individual number. Voucher image as below:-
6. CHAGEE Malaysia will host a Livestream Event to announce the Winners at the official CHAGEE Malaysia Facebook page, which will be on 17th November 2022, 8.00PM – 9.30PM (Malaysian Time Zone (GMT+8)). The Participants are required to join this Livestream Event on time.
7. The Winners will be selected from a pool of Participants during the official CHAGEE Malaysia Facebook Livestream Event.
8. Successful Winners will be required to provide their personal details as below for prize redemption and for verification or for the prize delivery arrangement (if applicable):-
a. Snapshot of the CHAGEE Love Shape Lucky Draw Number
b. Snapshot of the Winner’s identity card
9. In the Event, a Winner’s lucky draw number will be announced during the live event and the Winner is required to whatsapp at +6011 5585 6331 latest by 17th November 2022, 10.00PM (Malaysian Time Zone (GMT+8)) with the proven details after the announcement.
10. If there is any Winner who fails to acknowledge the notification by the required period; unable to adhere to this Campaign’s terms and conditions; and forfeits or does not claim the prize, the prize(s) will be null and void.
11. CHAGEE Malaysia reserves the right to substitute any of the prizes listed with another prize of equivalent value in the discretion deem fit by CHAGEE Malaysia.
12. All CHAGEE’s decisions shall be final and conclusive, and the Winners agree to abide by the decision of CHAGEE Malaysia. Participants agrees not to dispute any part of the Event nor make any oral or written complaints, public announcements or statements on the same whether during or after the Event period.
13. By participating in the Event, the Winners agree to the use by CHAGEE Malaysia of the Winner’s name, photo, voice, likeness and/ or biographical information, in line with Personal Data Protection Act 2010, for the following purposes:-
a. The processing of the Event Participants
b. The necessary operations and process involved in this Event
c. Updating our records on the Participants of this Event
d. Market research, statistical analysis and surveys with the aim of improving CHAGEE Malaysia’s products and services
e. For advertising and promotion purposes; or
f. For any purposes required by law or regulation.
14. Total of eleven (11) grand prizes are included in this Event and the details of grand prizes are as follows:-
15. The Prizes won are non-refundable, non-exchangeable, not redeemable for other deals of any kind or for resale under any circumstances.
16. Images of the Prizes shown in any promotional materials, advertisements or other materials relating to the Event are solely for illustrative purposes only and may not depict the actual Prizes.
17. To the fullest extent permitted by law, CHAGEE Malaysia expressly excludes and disclaims any representations, warranties, or endorsements, express or implied, written or oral, including but not limited to any warranty of quality, merchantability or fitness for a particular purpose in respect of the prizes.
18. Winner(s) may be required to appear in person at CHAGEE Malaysia Headquarters Sri Petaling to personally redeem the prize from CHAGEE Malaysia. If such occasions arise, Winner(s) will have to make their own arrangement and all expenses incurred will be borne by the Winners themselves.
19. This Event is not open to CHAGEE Malaysia’s employees (including employees of CHAGEE Malaysia’s affiliates in Malaysia) (“Restricted Person”). Under no circumstance shall a Restricted Person be eligible to win any of the Prizes.
20. CHAGEE Malaysia has the right to disqualify the Participant(s) from participating in the Event if any fraudulent activities are detected. The said Participant might risk being excluded from all CHAGEE Malaysia activities, at CHAGEE Malaysia’s sole discretion.
21. CHAGEE Malaysia may at its sole discretion, disqualify any Participant and prohibit further participation on this Event by any person whom CHAGEE Malaysia reasonably believes has tampered with this Event or with the operation of the Event or who has acted in violation of these Terms and Conditions or in a disruptive manager or for any other reason.
22. In the Event of any inconsistency between these Terms and Conditions and any marketing or promotional materials in relation to the Event, these Terms and Conditions shall prevail.
23. CHAGEE Malaysia shall not be responsible or liable for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction, unauthorized access to, or alteration of, Participants or CHAGEE Malaysia member communications, or any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the internet and/or websites.
24. CHAGEE Malaysia has the absolute discretion to change, amend, vary, delete or add to any of these Terms and Conditions and/or to terminate, suspend or cancel this Event at any time with or without prior notice. For the avoidance of doubt, the termination, suspension or cancellation of this Event shall not entitle the Participants to claim for compensation against CHAGEE Malaysia for any losses or damages suffered or incurred by the Participants as a direct or indirect result of the act of termination, suspension or cancellation of this Event.
25. Winners hereby acknowledge and agree that CHAGEE Malaysia excludes all warranties and/or liability in connection with the awarded Prizes and/or the Event. Winners shall assume full liability and responsibility in case of any liability, mishap, injury, loss, damage, claim or accident (including personal injury and/or death) resulting from their participation in the Event, redemption and/or usage of the Prizes. Neither CHAGEE Malaysia nor any of its officers, servants, employees, representatives and/or agents (including without limitation, any third-party service provider engaged by CHAGEE Malaysia for this Contest) shall be liable to any person participating in this Event for any direct, indirect, special or consequential loss or damage (including, but not limited to loss of income, profits or goodwill) arising from or in connection with this Event.
26. CHAGEE Malaysia reserves the right to publish and display the names, photographs of the Participants and audio/visual recording for the purposes of mass media, marketing materials for publicity purposes without compensation (“Materials”). By agreeing to these Terms and Conditions, Winners hereby agree that their name and image can be used by CHAGEE Malaysia for any mass media, marketing or publicity purposes even after Event Period and that he/she shall not be entitled to claim ownership or copyright or other forms of compensation relating to the Materials.
27. The Event and these Terms and Conditions are governed by the laws of Malaysia. The Participants agree that the Courts of Malaysia have jurisdiction over all the matters arising from this Contest.